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Terms & Conditions of Sale

 

Pet, child, adult, or sport customized photo paintings and commissioned artwork are created right from your own photos.  The higher quality/resolution of the original photo, the higher the quality of any artwork. We work with you extensively before any work is done to clarify exactly what you are hoping for. When we feel the work is completed, which is normally within 2 business days, we will present you with a proof to review. Any requested changes will be made, and you will be presented with a new proof. Once approved, the portrait or artwork will be sent out for the printing process, which will take approximately 5-14 days for production. No returns or exchanges are accepted once a proof has been approved. 

No cancellations once work has begun on your order.

PLEASE NOTE: Colors are noticeably more vivid on stretch canvas than on posterboard.

 

Shipping  Within USA​

Shipping Methods:
USPS is our primary delivery service for orders within the continental US

USPS is also used for APO delivery & orders shipped outside the continental USA including Hawaii, Alaska, and All Other US Territories & Canada.

** All pertinent billing & shipping information including Apartment/Suite/Floor/Bldg #'s must be provided to insure that your order can be processed and shipped to you as soon as possible. If order is non-deliverable due to insufficient delivery information & is returned to us, we must charge to reship your order. Ship/hand charges are non-refundable on returned, refused or canceled orders in transit.

Shipping Charges:
Orders over $99.00 ship free within the continental USA. Orders under $99.00 shipping and handling charges are estimated in the shopping cart.

Transit Times:
Once shipped, USPS delivery time within continental USA is normally 3 - 4 days.  APO, Hawaii, Alaska and Puerto Rico shipping times may vary. Please understand once parcel is in the hands of USPS we have no control over delays due to weather or any other unforeseen situations.

Sales Tax:
Orders shipped within Missouri are subject to current sales tax.

Insurance:
All orders are shipped fully insured for total value whenever available. If any item in your order arrives damaged, please notify us immediately so we can begin the process of filing a USPS damage claim and replacement.

Unclaimed Or Refused Delivery:
Custom orders are non-refundable whether or not delivery is accepted.

 

Returns on non-custom items, such as generic dog and cat art, will be accepted within 15 days from receipt only and in original condition & packaging. Original shipping charges are non-refundable. All merchandise & original packaging must be in included and in perfect condition. If packing, outer package or merchandise is damaged, no refund can be issued. We must receive item is perfect saleable condition. If everything is in order, we will issue a refund in the same method used to pay for the order. Please allow 5-7 business days for the refund, and possibly 30 days for your bank to apply this credit to your credit card.

Returns must be repacked with the same care they arrived in to prevent damage while in transit. Parcels should be fully insured for the total amount being returned to protect you against loss or damage while in transit. We cannot issue a refund for items damaged in shipping due to incorrect packaging. Prior Written Authorization Required for all returns.

 

Order Status​

Confirmation:
If a valid email address is provided, once your order is processed, you will receive an order confirmation. Be sure to proof read it carefully to prevent disappointment in the case of a misspelled name. Report any errors to us immediately so we can make adjustments to your order in our system. Errors made during order process is the responsibility of the customer & is non-returnable if a custom made-to-order item. If non-custom, it can be exchanged. Customer is responsible for return shipping & reshipping charges of replacement.

Many email servers such as AOL, Yahoo & Hotmail have "spam" filters in their systems that filter out all that junk....but at the same time, they often discard important business mail that you may be waiting for. Unless you add our domain "Affectionately-Yours.com" to your "white list, we cannot guarantee you will receive your order confirmation or any correspondence from us.

Order Tracking:
As soon as your order ships, you will be sent an email informing you of the shipment along with any tracking information.

Inspecting Your Order:
Upon receipt of your order, please inspect it for damage or error. Any shipping damages or incorrect merchandise must be reported immediately. A delay in notifying us may jeopardize our chances of replacing said items.

 

International Orders (outside USA)

​Shipping & Handling Charges:
100% of cost depends on weight and distance. International orders are shipped by United States Postal Service to help save you money. UPS and other couriers charge 2-3 times what an average parcel cost by the post.

Duty Fees, Tariffs & Taxes:
Please be aware that each country's government taxes incoming merchandise. Check with your postal or customs department for information on what those charges may be.

Affectionately Yours cannot be held responsible for duty fees, tariffs and/or taxes imposed on imported merchandise by your customs department. We also cannot provide what these fees will be for they vary from country to country. If you have questions, please call your local authorities for more information

Orders refused or unclaimed due to these fees are non-refundable.

Shipping Methods & Insurance:
All international orders are shipped by the US Postal Service & are insured for the total order amount whenever possible. Some country destinations do not accept insurance on incoming parcels.

Orders shipped outside the USA are shipped by the United States Postal Service Priority Mail International . Normal delivery time is 6-10 business days, but this time frame cannot be guaranteed due to having to pass through your country's customs department. We make every effort to fill out customs forms properly for quick customs review.

Laws & Regulations:
It is the responsibility of the buyer to be familiar with the laws & regulations of importing merchandise. We cannot accept returns on orders due to these circumstances

 

Privacy Statement​

General Statement:
Personal information collected from our customers remains in our files for our use only. We only ask for what we need to deliver your order. We NEVER sell your information to ANYONE !! Every bit of information is kept extremely confidential

Credit Card Security:
Affectionately Yours makes every effort to protect you and your credit card information.